Job Description
Immediate Opening: Part-Time Customer Service Specialist
Join our dynamic team at Coastal Connect Solutions in Virginia Beach! We're urgently seeking a motivated individual to deliver exceptional customer experiences in a fast-paced environment. This role offers flexible hours and competitive compensation for the right candidate.
Perfect for students, professionals seeking supplemental income, or those transitioning careers. No nights or weekends required! Apply now to start your journey with us.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and service issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities for process improvements
- Meet daily performance metrics
- Support marketing initiatives during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in CRM software (Salesforce knowledge a plus)
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Flexible availability (mornings/evenings)
- Valid Virginia driver's license (if local travel required)