Job Description
Are you seeking a stable position with a competitive wage and flexible hours?
Apex Support Solutions is currently hiring immediately for a Night Shift Customer Service Representative in Atlanta, GA. We pride ourselves on providing exceptional support to our clients and need dedicated individuals to join our 24/7 operations team.
As a Night Shift Representative, you will be the face of our brand during evening hours, ensuring our clients receive the assistance they need. We offer a comprehensive benefits package, paid training, and a pathway for career advancement. If you are a self-starter who thrives in a quiet, focused environment, this is the opportunity for you.
Why Join Us?
Apex Support Solutions is currently hiring immediately for a Night Shift Customer Service Representative in Atlanta, GA. We pride ourselves on providing exceptional support to our clients and need dedicated individuals to join our 24/7 operations team.
As a Night Shift Representative, you will be the face of our brand during evening hours, ensuring our clients receive the assistance they need. We offer a comprehensive benefits package, paid training, and a pathway for career advancement. If you are a self-starter who thrives in a quiet, focused environment, this is the opportunity for you.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Health, dental, and vision insurance available.
- Weekly pay schedule.
- Positive, inclusive company culture.
Responsibilities
- Handle inbound and outbound customer calls, emails, and chat inquiries during the night shift.
- Resolve customer complaints and technical issues with patience and professionalism.
- Update customer accounts and order status accurately in the CRM system.
- Document all interactions and escalate complex issues to the appropriate supervisor.
- Maintain a high level of product knowledge to assist customers effectively.
- Meet daily and weekly performance metrics for call volume and customer satisfaction.
- Collaborate with the day shift team to ensure continuity of service.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is preferred but not required; we provide paid training.
- Strong verbal communication and active listening skills.
- Ability to type at least 35 WPM.
- Proficiency with Microsoft Office Suite and computer navigation.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Ability to work independently in a quiet environment.