Job Description
Join our dynamic team at Pacific Northwest Solutions and make an immediate impact! We're urgently seeking motivated Part-Time Customer Service Representatives to support our growing client base in the tech industry. This is a fantastic opportunity to gain valuable experience in a fast-paced environment with flexible scheduling options. If you're passionate about delivering exceptional customer experiences and thrive in collaborative settings, apply now!
Why Join Us?
• Competitive hourly rates with performance bonuses
• Comprehensive training provided
• Hybrid work options available
• Career advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails
- Resolve customer inquiries with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team to escalate complex issues
- Meet key performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Must be available to start within 2 weeks