Job Description
Are you seeking night shift jobs in Cleveland, OH that offer stability, competitive pay, and immediate start opportunities? Cleveland Night Operations, Inc. is expanding our elite team and is looking for dedicated individuals to join our 24/7 operations center.
As a Night Shift Customer Service Representative, you will be the voice of our company during the evening hours, ensuring our clients receive exceptional support and resolving inquiries efficiently. We pride ourselves on a premium work environment where safety, efficiency, and employee growth are paramount.
Why Join Our Team?
- Immediate hiring for night shifts.
- Competitive hourly rate ($18.00 - $22.00).
- Comprehensive benefits package for full-time employees.
- A supportive and inclusive team culture.
Responsibilities
- Handle incoming customer calls and emails with professionalism, empathy, and urgency.
- Resolve complex inquiries and escalate critical issues to management when necessary.
- Update customer records accurately and efficiently in the CRM system.
- Monitor system performance and promptly report technical glitches or maintenance needs.
- Maintain a high standard of quality assurance and compliance during the night cycle.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments preferred.
- Strong written and verbal communication skills.
- Ability to work flexible night shift schedules (graveyard shift).
- Proficiency with Microsoft Office Suite and data entry.