Job Description
Join TechFlow Solutions Inc. as a Part-Time Customer Service Specialist in San Jose! We're urgently hiring motivated individuals to deliver exceptional support in our fast-paced tech environment. This role offers competitive pay, flexible scheduling, and immediate start opportunities. If you thrive in dynamic settings and excel at problem-solving, apply now to join our award-winning team!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical issues using CRM tools and knowledge base resources
- Collaborate with cross-functional teams to escalate complex cases
- Document interactions accurately in Salesforce with daily SLA compliance
- Proactively identify upsell opportunities for premium services
- Maintain 99% system uptime through proactive monitoring
- Participate in bi-weekly training to enhance product knowledge
Qualifications
- 1+ years customer service experience in tech or SaaS industry
- Proficiency with Zendesk/Salesforce and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to work evenings/weekends (20-30 hours/week)
- Strong problem-solving with analytical mindset
- Spanish bilingual preferred
- Valid CA driver's license for occasional on-site tasks
- High school diploma required; college degree preferred