Job Description
Join our award-winning team at Seattle Tech Solutions as we expand our customer support operations! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our growing client base. This flexible 20-25 hour/week role offers competitive compensation and the opportunity to work with cutting-edge technology in downtown Seattle.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive training and growth opportunities
- Modern downtown office with skyline views
- Flexible scheduling including weekend options
- Health benefits for part-time employees
Responsibilities
- Handle 30+ customer inquiries daily via phone, email, and chat
- Resolve technical issues for enterprise clients using CRM systems
- Document cases accurately in Salesforce and Zendesk platforms
- Collaborate with technical teams on complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly training sessions and process improvements
- Support weekend coverage on rotating basis
Qualifications
- 2+ years customer service experience in tech industry
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and communication skills
- Ability to work flexible hours including weekends
- Strong attention to detail with documentation abilities
- Experience with SaaS products or technical support
- High school diploma or equivalent required