Job Description
Join our dynamic team immediately! Innovate Solutions Inc. is urgently seeking a Part-Time Customer Service Specialist to support our growing client base in San Jose. This is a rare opportunity to make an immediate impact while enjoying competitive compensation and flexible scheduling. Perfect for students, professionals seeking supplemental income, or career changers!
What We Offer:
- Competitive hourly pay with performance bonuses
- Flexible 20-30 hour/week schedule (evenings/weekends available)
- Comprehensive training and career development
- Modern downtown San Jose workspace
- Immediate start date possible
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues with precision and empathy
- Process transactions and maintain accurate records
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Maintain 95%+ customer satisfaction score
- Support weekend and evening shift coverage as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional problem-solving and communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in fast-paced, high-pressure environments
- Flexible availability including weekends
- Authorized to work in the US immediately
- San Jose local residents strongly preferred