Job Description
We are seeking a dedicated Night Shift Customer Service Representative to join our dynamic team in Jacksonville, Florida. If you thrive in a fast-paced environment and are looking for immediate employment, we want to hear from you.
As a key member of our support team, you will be responsible for assisting our clients during the evening hours, ensuring seamless operations and high satisfaction rates. This is an excellent opportunity for individuals looking for stability, growth, and a competitive night shift differential.
Why Join Us?
- Competitive hourly pay with shift differentials.
- Full benefits package including medical, dental, and vision.
- 401(k) retirement planning with company match.
- Free onsite parking and employee discounts.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and chat during the night shift.
- Resolve complex customer issues efficiently and with a high level of empathy.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate closely with the day shift team to ensure a seamless handover of critical information.
- Adhere to all company policies, safety protocols, and quality standards.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or logistics preferred.
- Must be available to work nights (e.g., 10:00 PM - 6:00 AM).
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite).
- Ability to work independently and in a team setting.