Job Description
Are you looking for a rewarding night shift job in Colorado Springs, CO?
ApexLogistics Solutions is hiring immediately for our dedicated Night Shift Customer Support team. We are looking for motivated individuals who thrive in a fast-paced environment and want to make a real impact on our customers' lives.
As a Night Shift Specialist, you will be the face of our company during the critical evening hours, ensuring seamless service and operational excellence. Enjoy a competitive shift differential and a supportive team culture designed for success.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone and email with a focus on speed and accuracy.
- Resolve complex customer issues and escalate critical cases to the appropriate team leads.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with cross-functional teams to ensure 24/7 operational continuity.
- Adhere to all company policies, safety protocols, and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support preferred.
- Must be available to work 6:00 PM to 6:00 AM (Night Shift).
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work independently and as part of a team.