Job Description
Join our dynamic team at Apex Solutions Inc. as a Part-Time Customer Support Specialist! We're urgently seeking motivated individuals to deliver exceptional service to our growing client base in the tech sector. This flexible role offers remote work options with in-office collaboration in our vibrant Seattle headquarters. Perfect for students or professionals seeking work-life balance while gaining valuable experience in customer success.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Document interactions in CRM systems with precision
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities for premium services
- Maintain 95% customer satisfaction metrics
- Participate in bi-weekly training sessions
- Support weekend coverage on rotating schedule
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional written and verbal communication
- Ability to work independently with minimal supervision
- Available for 20-25 hours weekly (including weekends)
- Basic technical troubleshooting knowledge
- High school diploma or equivalent
- US work authorization required