Job Description
Are you ready to take the next step in your career with immediate start opportunities? Apex Support Solutions is currently seeking dedicated and tech-savvy professionals for our Night Shift Customer Support team in the heart of San Antonio, TX.
As a vital member of our 24/7 operations team, you will serve as the bridge between our clients and our products, resolving complex technical issues and ensuring high satisfaction during off-hours. We pride ourselves on a premium work culture that rewards dedication and offers clear pathways for internal growth.
Why You Should Apply:
- Urgent Hiring: Positions available starting immediately for the right candidates.
- Competitive Compensation: Earn between $18.00 and $24.00/hour with performance incentives.
- Shift Flexibility: Enjoy a predictable night shift schedule with no weekend overtime required.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat during the night shift.
- Diagnose and troubleshoot software and hardware issues with a high degree of accuracy.
- Maintain detailed records of all customer interactions and resolutions in the CRM database.
- Escalate complex tickets to the appropriate Tier 2 specialists to ensure no customer is left waiting.
- Collaborate with cross-functional teams to improve product features based on user feedback.
- Adhere strictly to service level agreements (SLAs) and quality assurance standards.
- Stay updated on the latest product releases and technical documentation.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field preferred.
- 1+ years of experience in customer support, technical help desk, or call center environments.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal communication skills; ability to explain technical concepts to non-technical users.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Proficiency in Microsoft Office Suite and ticketing systems (e.g., Zendesk, Salesforce).