Job Description
Immediate opening for energetic customer service professionals! Join our dynamic team at PDX Connect Solutions and become the face of our innovative tech services. We're seeking passionate individuals to deliver exceptional support in a fast-paced, collaborative environment. This role offers flexible scheduling with evening and weekend shifts, perfect for students or those seeking work-life balance. Enjoy competitive compensation, comprehensive training, and opportunities for growth within our expanding Portland-based company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction ratings
- Process orders, returns, and troubleshooting for SaaS platform users
- Collaborate with technical team to resolve complex account issues
- Maintain detailed customer interaction records in CRM system
- Proactively identify upsell opportunities for premium services
- Support weekend and evening shifts (20-25 hours/week)
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in tech or retail
- Proficiency with CRM software (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Available for flexible shifts including weekends
- Strong written and verbal communication skills
- High school diploma or equivalent required
- Experience with Zendesk or similar support platforms