Job Description
Virginia Beach Professional Services is urgently hiring a detail-oriented Part-Time Customer Support Associate to join our growing team. If you are looking for a flexible schedule with immediate start opportunities, this is the perfect role for you.
We pride ourselves on delivering exceptional service to our clients, and we need a passionate individual to help maintain our high standards. This position offers a chance to work in a dynamic environment with competitive pay and growth potential.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order tracking, and troubleshooting technical issues.
- Update customer records accurately in our internal database systems.
- Collaborate with the sales and logistics teams to ensure customer satisfaction.
- Handle escalated issues and complaints with a focus on de-escalation and resolution.
- Provide feedback to management regarding common customer concerns and product improvements.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including weekends or evenings as needed.
- Strong problem-solving skills and a customer-first attitude.