Job Description
Immediate opening for energetic Part-Time Customer Service Specialist in Philadelphia! Join our dynamic team at Metro Solutions Group and deliver exceptional client experiences in a fast-paced environment. This role requires weekend availability and offers flexible scheduling for students or professionals seeking supplementary income. Competitive compensation includes performance bonuses and growth opportunities for exceptional performers.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries regarding services and billing within SLAs
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Document all interactions and escalate unresolved concerns appropriately
- Contribute to continuous improvement of service processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to multitask in high-pressure situations
- Available to work weekends and flexible shifts
- Philadelphia residency required for in-office role