Job Description
URGENT HIRING: Immediate Part-Time Opportunity in Philadelphia!
Join our dynamic team at PhillyConnect Solutions as a Part-Time Customer Service Specialist. We're expanding rapidly and need passionate individuals to deliver exceptional client experiences. This flexible role offers competitive pay, growth potential, and the chance to make an immediate impact in our fast-paced environment.
Why Apply?
- Competitive hourly rate with performance bonuses
- Flexible scheduling (evenings/weekends)
- Free downtown parking
- Comprehensive training program
- Potential for full-time conversion
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve client issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team members to improve service workflows
- Meet key performance metrics (response time, resolution rate)
- Update CRM systems with detailed interaction notes
- Identify upsell opportunities for premium services
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work evenings/weekends (12-20 hours/week)
- High school diploma or equivalent
- Philadelphia residency required (local candidates preferred)
- Quick learner with attention to detail
- Positive attitude under pressure