Job Description
Join our dynamic team at TechFlow Solutions as an urgent Part-Time Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional service to our growing client base in Raleigh. This is a fantastic opportunity to gain valuable experience in a fast-paced tech environment with flexible scheduling.
What We Offer:
- Competitive hourly pay ($18-$22)
- Flexible weekday/weekend shifts
- Free parking and downtown location
- Opportunities for advancement
- Modern collaborative workspace
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM system
- Collaborate with technical support team
- Contribute to process improvement initiatives
- Maintain detailed knowledge of products/services
- Meet/exceed customer satisfaction targets
Qualifications
- 1+ years customer service experience
- Strong problem-solving abilities
- Excellent written/verbal communication
- Proficient with CRM software (Salesforce preferred)
- Ability to work independently and in teams
- Flexible availability (including weekends)
- High school diploma or equivalent
- Basic technical aptitude