Job Description
Immediate opening for motivated individuals! Northwest Support Solutions is urgently hiring part-time Customer Service Representatives to join our dynamic team in Seattle. This is a fantastic opportunity to gain valuable experience in a fast-paced environment while supporting our clients' needs. We offer competitive pay, flexible scheduling, and comprehensive training. Perfect for students, career changers, or those seeking supplemental income. Don't miss this chance to become part of our growing team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLA standards
- Document all interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Identify upsell opportunities and promote company services
- Participate in ongoing product training sessions
- Meet daily performance metrics including quality and productivity
Qualifications
- Minimum 6 months customer service experience required
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office Suite and CRM software
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- High school diploma or equivalent required
- Previous experience in tech support preferred