Job Description
Join our dynamic team immediately! We're seeking a passionate Part-Time Customer Service Representative to deliver exceptional experiences for our growing Sacramento clientele. This urgent opening offers flexible scheduling with morning/afternoon shifts and immediate onboarding. Enjoy competitive pay, comprehensive training, and the opportunity to grow with a forward-thinking company.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service concerns efficiently
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with support teams to escalate complex issues seamlessly
- Meet/exceed customer satisfaction and performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with conflict resolution expertise
- Proficiency with CRM software (Salesforce experience a plus)
- Available for flexible shifts including weekends
- Positive attitude with ability to thrive in fast-paced settings