Job Description
Immediate opening for energetic individuals to join our award-winning Omaha team! We're seeking passionate part-time Customer Service Specialists to deliver exceptional experiences to our growing client base. This urgent role offers flexible scheduling and the opportunity to build valuable skills in a dynamic environment. Perfect for students, career changers, or those seeking supplemental income. Join us now and make an impact in your community!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining 99% accuracy
- Resolve billing and service issues using our proprietary CRM system
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Identify upsell opportunities to contribute to team revenue goals
- Maintain detailed customer records and documentation
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students strongly encouraged)
- 6+ months customer service experience in fast-paced environments
- Exceptional communication and conflict resolution skills
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to multitask effectively during peak hours
- Reliable transportation for in-person shifts (2-3 days/week)
- Positive attitude and problem-solving mindset
- Available evenings and weekends (minimum 20 hours/week)