Job Description
Join our dynamic team immediately! Phoenix Solutions Group is urgently hiring motivated part-time Customer Service Representatives for our growing Phoenix operations. This is your chance to gain valuable experience in a fast-paced environment while supporting local businesses. Immediate start available – apply today and make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-30 hours/week)