Job Description
Join our dynamic team as an urgent part-time Customer Service Specialist in Charlotte! We're seeking a motivated individual to deliver exceptional support to our growing client base. This role offers flexible hours and immediate start for the right candidate. Enjoy a collaborative environment with opportunities for growth and competitive compensation.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues and technical support requests
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify process improvements to enhance customer satisfaction
- Meet key performance metrics for response time and resolution rate
Qualifications
- 1+ years customer service experience
- Excellent verbal and written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required
- Availability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities