Job Description
Immediate opening for a dynamic Part-Time Customer Service Specialist in Atlanta! Join our award-winning team and deliver exceptional client experiences. This urgent role requires 20-25 hours/week with flexible scheduling including weekends. Perfect for students, parents, or career changers seeking work-life balance. Start immediately with comprehensive paid training!
Why join TechFlow Solutions? Competitive compensation, performance-based bonuses, and opportunities for growth within our expanding tech services company. Enjoy a modern downtown Atlanta office with free parking and commuter benefits.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily via VoIP systems
- Resolve billing inquiries, technical support issues, and service complaints
- Update customer records in Salesforce CRM with 99% accuracy
- Collaborate with technical teams to escalate complex issues
- Maintain 90%+ customer satisfaction score through personalized solutions
- Participate in weekly performance improvement workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in SaaS or tech industry
- Proficient in CRM tools (Salesforce experience required)
- Type 40+ WPM with 100% data entry accuracy
- Flexible availability including evenings (until 8 PM) and Saturdays
- Must pass background check and drug screening immediately
- Valid US work authorization required