Job Description
We're urgently seeking a dynamic Part-Time Customer Service Specialist to join our award-winning team in Albuquerque! This high-impact role offers flexible scheduling (20-25 hrs/week), competitive compensation, and immediate start. Perfect for students, professionals seeking work-life balance, or career changers. Join a company that invests in its people with growth opportunities and a supportive culture.
Why Apply?
• Competitive hourly pay with weekly payroll
• Free downtown parking & transit reimbursement
• Comprehensive training program
• Health benefits eligibility for part-timers
• Collaborative, fast-paced environment
Responsibilities
- Handle 30+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries and service disruptions with 95% first-contact resolution
- Update CRM records accurately and maintain compliance documentation
- Collaborate with technical teams to troubleshoot complex issues
- Process payments and adjust accounts with precision
- Identify upsell opportunities for premium services
- Participate in weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with Zendesk/Salesforce or similar CRM systems
- Exceptional communication skills in English (bilingual Spanish a plus)
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Detail-oriented with data entry accuracy
- Valid NM driver's license (if field visits required)