Job Description
Join our dynamic team immediately as a Part-Time Customer Service Specialist at Apex Solutions Group! We're urgently seeking passionate individuals to deliver exceptional customer experiences in our fast-paced Raleigh headquarters. This flexible 20-25 hour/week role offers competitive compensation and the chance to work with innovative technology while making a direct impact on client satisfaction. Perfect for students, career changers, or those seeking flexible work arrangements. Apply today and start your rewarding journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, order discrepancies, and service complaints
- Update customer records and maintain detailed documentation in CRM systems
- Collaborate with sales and support teams to ensure seamless service delivery
- Process transactions and assist with product returns/exchanges
- Identify upsell opportunities and cross-reference customer needs
- Participate in weekly team training and performance reviews
Qualifications
- Minimum 6 months customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexible availability including evenings and weekends
- Valid NC driver's license for occasional off-site duties