Job Description
Join our dynamic team at MetroTech Solutions as we rapidly expand our client base in Columbus! We're urgently seeking a Part-Time Customer Service Specialist to deliver exceptional experiences to our growing portfolio of tech clients. This flexible role offers competitive pay, remote work options, and immediate start dates. Ideal for students, career changers, or those seeking supplemental income. Enjoy a supportive environment with professional development opportunities and a team that values your unique contributions.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve technical troubleshooting for cloud-based software products
- Document all interactions in CRM system with precision and timeliness
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous learning modules
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in tech or SaaS environment
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital environment
- Strong problem-solving and conflict resolution abilities
- Available 20-25 hours/week with weekend flexibility