Job Description
Join our award-winning team at Albuquerque Connect Solutions! We're urgently seeking passionate Customer Service Specialists to join our dynamic support center. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a chance to make a real impact in our community. No experience necessary – we provide paid training!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with precision
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams for complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Proficiency in Microsoft Office Suite
- Flexible schedule including weekends/holidays
- Pass background check and drug screening
- Albuquerque residency preferred