Job Description
Join our dynamic team at Austin Connect Solutions as we urgently seek passionate Part-Time Customer Service Representatives. This high-impact role offers flexible hours while delivering exceptional support to our growing client base in the heart of Austin. Perfect for students, professionals seeking work-life balance, or career changers eager to gain valuable experience in a fast-paced tech environment.
We provide comprehensive training, competitive compensation, and a collaborative culture that values innovation and growth. Immediate start dates available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot problems for software and hardware products
- Document interactions accurately in CRM systems while maintaining client confidentiality
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for response time and customer satisfaction
- Contribute to process improvements to enhance service delivery
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in tech or SaaS industry
- Exceptional communication skills and active listening abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving skills with attention to detail
- Ability to work independently in a remote-friendly environment
- Available for flexible shifts including evenings and weekends