Job Description
Join our award-winning team at Pacific Northwest Support Services! We're urgently hiring a passionate Part-Time Customer Service Representative to deliver exceptional experiences to our growing client base. This is a high-impact role perfect for detail-oriented professionals seeking flexible hours in a dynamic downtown Seattle environment. Enjoy competitive pay, comprehensive training, and a supportive team culture. Apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Process orders, returns, and service requests with precision
- Identify upsell opportunities to enhance customer value
- Document all interactions and resolutions in company databases
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends (schedule negotiable)
- Positive attitude with customer-centric mindset