Job Description
Join our dynamic team at Philadelphia Community Services as we urgently seek a Part-Time Customer Service Representative to deliver exceptional support to our diverse clientele. This is a fantastic opportunity for motivated individuals seeking flexible hours while making a meaningful impact in the community.
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries with professionalism
- Resolve customer issues efficiently using CRM systems and documentation protocols
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate records of all customer interactions and transactions
- Proactively identify opportunities for service improvements
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and CRM software (Salesforce a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in dynamic settings
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings and weekends