Job Description
Are you ready to step into a role that offers stability, growth, and competitive pay? MetroTech Support Services is currently expanding our elite night shift operations team in Washington DC. We are looking for motivated, high-energy individuals to join our 24/7 support infrastructure.
We offer a comprehensive benefits package, including health insurance, paid time off, and a premium night shift differential. If you thrive in a fast-paced environment and want to make a real impact every night, we want to hear from you.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Analyze and resolve complex technical issues while maintaining a professional and empathetic demeanor.
- Document all customer interactions and account updates accurately in our CRM systems.
- Collaborate with the day shift team to ensure seamless continuity of service during shift handovers.
- Adhere to all company policies, safety protocols, and quality assurance standards.
- Identify opportunities to upsell products or services to enhance customer value.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or technical support is a major plus.
- Must be available to work nights, weekends, and holidays as required.
- Strong verbal communication skills and the ability to de-escalate difficult situations calmly.
- Proficiency with Microsoft Office Suite and CRM software.
- Reliable transportation and the ability to pass a background check.