Job Description
Are you looking for a rewarding career in Dallas?
Apex Tech Solutions is actively seeking dedicated Night Shift Customer Support Specialists to join our high-performing team. If you thrive in a quiet, focused environment and want to start your career immediately, this is the perfect opportunity for you.
As a Night Shift Specialist, you will be the first point of contact for our clients after hours, ensuring seamless operations and high customer satisfaction. We offer a competitive hourly rate, comprehensive benefits, and a supportive culture.
Responsibilities
- Monitor and respond to customer inquiries via chat, email, and phone during the evening hours.
- Troubleshoot technical issues and provide step-by-step solutions to clients.
- Document all interactions and issues in the CRM system accurately and efficiently.
- Maintain a high level of professionalism and empathy in every communication.
- Collaborate with the Day Shift team to ensure continuity of support.
- Identify trends in customer feedback and suggest process improvements.
- Adhere to company policies and security protocols at all times.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus.
- Reliable internet connection and a quiet workspace are mandatory.
- Ability to work a flexible night shift schedule (11:00 PM - 7:00 AM).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Problem-solving mindset and ability to remain calm under pressure.