Job Description
Are you seeking a stable, rewarding career with flexible night hours? Apex Logistics & Support is currently hiring immediately for dedicated Night Shift Customer Service Representatives in Los Angeles, CA. If you thrive in a dynamic environment and enjoy helping others, we want to hear from you.
Join our elite team and enjoy competitive pay, comprehensive benefits, and a supportive work culture designed for night shift professionals. We are looking for individuals ready to hit the ground running and contribute to our success immediately.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Schedule: 11:00 PM – 7:00 AM (Night Shift).
- Immediate Start: Hiring immediately for the right candidates.
- Benefits: Health, dental, and vision insurance available.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of incoming phone calls and emails regarding orders, shipping, and account inquiries.
- Resolve Customer Issues: Diagnose problems and provide effective solutions to ensure high customer satisfaction scores.
- Document Interactions: Accurately record all customer interactions and transactions in the CRM database.
- Process Orders: Verify and process customer orders, returns, and exchanges with precision.
- Team Collaboration: Communicate effectively with the day shift team to ensure seamless workflow and continuity of service.
- Adhere to Policies: Follow all company protocols and safety guidelines strictly.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience preferred; training provided for motivated candidates.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Technical Skills: Basic computer proficiency and typing speed of 40+ WPM.
- Work Ethic: Self-motivated with the ability to work independently with minimal supervision.