Job Description
Are you looking for a night shift job in Phoenix, AZ with immediate start dates and competitive pay? Apex Night Operations is currently hiring Customer Support Specialists to join our thriving team. We prioritize our employees and offer a dynamic work environment where your contributions matter.
As a Night Shift Specialist, you will be the voice of our brand during our peak operational hours. We are looking for reliable, communicative individuals who can handle pressure with grace and professionalism.
Why Join Us?
- Immediate Hiring: Start working within days of your application.
- Competitive Pay: Earn $18.00 - $24.00 per hour based on experience.
- Benefits Package: Medical, dental, vision, and 401(k) available.
- No Nights After Weekends: Enjoy your weekends free.
Responsibilities
- Handle a high volume of incoming customer calls and emails with a focus on resolution.
- Diagnose and troubleshoot technical issues related to our software and services.
- Document all customer interactions and account updates accurately in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Escalate complex issues to senior management when necessary.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- High school diploma or equivalent (GED).
- Previous experience in customer service or technical support is preferred.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong computer literacy and typing skills.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.