Job Description
We are currently seeking a Technical Support Specialist to join our dynamic team in Washington, DC. This is an urgent hiring opportunity featuring a weekly pay structure that allows you to access your earnings faster than ever before. If you are looking for a stable, high-paying job with immediate benefits and a professional environment, we want to hear from you.
As part of our mission to deliver top-tier IT solutions, you will play a critical role in ensuring our clients' technology infrastructure runs smoothly. We offer competitive benefits, career growth opportunities, and a supportive culture that values your hard work.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff and external clients via phone, email, and remote access.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Document all incidents, resolutions, and procedures in the ticketing system.
- Collaborate with senior engineers to troubleshoot complex technical challenges.
- Conduct regular system checks and perform routine maintenance to prevent downtime.
Qualifications
- High school diploma or GED required; Associate’s degree in Information Technology or related field preferred.
- CompTIA A+ or Microsoft Certified Professional (MCP) certification is a strong plus.
- 1-3 years of experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Windows operating systems, Office 365, and basic networking concepts.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team.