Job Description
We are currently seeking a dedicated Customer Service Associate to join our high-performing team in Philadelphia. This is an urgent hiring opportunity for candidates available to work exclusively on weekends. If you are a problem-solver with excellent communication skills and a desire to join a company that values its employees, we want to hear from you immediately.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with speed and professionalism.
Responsibilities
- Manage and resolve high-volume customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Assist clients with product information, account issues, and troubleshooting steps.
- Document all interactions accurately in our CRM system.
- Collaborate with the support team to improve service protocols and response times.
- Handle escalations professionally and de-escalate difficult situations effectively.
Qualifications
- High school diploma or GED required; associate or bachelor's degree preferred.
- Previous customer service experience is highly preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong typing speed (40+ WPM) and computer proficiency.
- Exceptional verbal and written communication skills.
- Ability to work in a fast-paced, target-driven environment.