Job Description
Are you ready to join a dynamic team where your skills are valued immediately? Apex Tech Solutions is currently urgent hiring for a Tech Support Specialist in San Jose, CA.
We are looking for motivated individuals who want to start earning daily pay options immediately. Whether you are an experienced tech pro or a recent graduate looking to break into the industry, we offer comprehensive paid training and a clear career path.
Why Join Us?
- Daily Pay Options: Get paid the day after you work with our instant pay feature.
- Competitive Pay: Earn between $20.00 and $28.00 per hour depending on experience.
- Growth Opportunities: Fast-track promotion to Senior Tech Lead and Management roles.
- Modern Environment: Work in a cutting-edge facility in the heart of San Jose.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Educate customers on best practices for using their devices and software.
- Escalate complex technical issues to senior engineers while maintaining customer satisfaction.
- Collaborate with the IT department to improve internal processes and documentation.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or Computer Science is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and networking concepts.
- Strong verbal and written communication skills with a customer-first mindset.
- Ability to multitask in a fast-paced, high-volume call center environment.
- Reliable high-speed internet connection is required for remote/hybrid support.