Job Description
Are you looking for flexibility and growth in Wichita, KS?
We are currently seeking Part-Time Technical Support Specialists to join our high-performing team. This is an immediate opening for individuals who want to make an impact while enjoying a flexible schedule. If you have a knack for problem-solving and a passion for helping others, we want to hear from you.
Why Join Us?
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18.00 - $24.00 per hour.
- Professional Development: Access to ongoing training and career advancement opportunities.
Don't miss this chance to advance your career in a dynamic environment. Apply today to start your journey with us!
Responsibilities
- Handle Inquiries: Respond to customer questions via phone and email in a professional and timely manner.
- Troubleshoot: Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Documentation: Accurately log all customer interactions and solutions into the CRM system.
- Escalation: Identify complex issues and escalate them to senior technical staff for resolution.
- Support: Assist in the onboarding process for new software or systems.
- Compliance: Adhere to company policies and security protocols at all times.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Experience: Previous customer service or technical support experience is preferred.
- Skills: Strong computer literacy, including Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills.
- Availability: Must be available to work 20-25 hours per week, including some evenings or weekends.
- Attitude: A positive attitude and a willingness to learn new technologies quickly.