Job Description
We are seeking a Part-Time Technical Support Associate to join our dynamic team in Columbus, OH. This is an urgent hiring position for individuals with a passion for technology and customer service. If you are looking for a flexible role with immediate start opportunities, this is the perfect place for you.
In this role, you will act as the technical lifeline for our clients, diagnosing issues and delivering solutions efficiently. We value quick thinkers and clear communicators who can thrive in a fast-paced environment.
Responsibilities
- Troubleshoot: Diagnose and resolve hardware and software technical issues for end-users.
- Support: Provide remote and in-person technical assistance via phone, email, and chat.
- Documentation: Maintain accurate and up-to-date tickets and logs for all support interactions.
- Communication: Explain complex technical concepts to non-technical users in simple terms.
- Collaboration: Work closely with the IT team to escalate and resolve complex incidents.
- Training: Assist in onboarding new staff members to technical procedures.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Experience: Previous customer support or help desk experience is preferred.
- Technical Skills: Basic knowledge of Windows, macOS, and common office applications.
- Soft Skills: Strong problem-solving skills and a patient, customer-centric attitude.
- Availability: Must be available to work flexible hours, including evenings and weekends.