Job Description
We are currently seeking motivated and energetic individuals to join our expanding team in El Paso, Texas. This is an urgent hire with immediate availability required for our growing client portfolio.
At Horizon Support Solutions, we pride ourselves on delivering top-tier service. As a Part-Time Customer Service Specialist, you will play a pivotal role in maintaining our reputation for excellence. Whether assisting with inquiries, resolving complaints, or processing data, your contribution will make a tangible difference.
Why Apply?
- Immediate Start: Onboarding begins immediately upon successful completion of the interview.
- Flexible Schedule: Choose shifts that fit your lifestyle, perfect for students or those seeking secondary income.
- Growth Opportunities: Proven track record of performance often leads to full-time advancement.
Don't miss this opportunity to secure a position in a stable, high-demand industry. We are looking for candidates ready to hit the ground running.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally, ensuring high customer satisfaction scores.
- Update and maintain accurate customer records in our CRM database.
- Process orders, returns, and service requests efficiently.
- Collaborate with the support team to troubleshoot complex issues.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; some college or vocational training is a plus.
- Previous customer service experience is preferred but not mandatory for the right candidates.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite, Google Workspace).
- Ability to multitask and work in a fast-paced environment.
- Must be available to work evenings and weekends as needed.