Job Description
Are you ready to launch your career in Information Technology?
Apex Tech Solutions is currently seeking a highly motivated and detail-oriented IT Support Specialist to join our dynamic team in Colorado Springs, CO.
We are hiring immediately and looking for individuals who thrive in fast-paced environments. If you are looking for an urgent hiring opportunity with immediate benefits, a supportive culture, and a clear path for professional growth, this is the role for you.
Why Join Us?
- Immediate Start: Onboarding begins as soon as this week.
- Competitive Pay: Earn between $60,000 and $80,000 annually based on experience.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching from day one.
- Growth Potential: Clear pathways to Senior Engineering and Management roles.
About the Role:
The IT Support Specialist will serve as the first point of contact for technical issues, ensuring our internal systems run smoothly and efficiently. You will play a critical role in maintaining our high standard of service delivery.
Responsibilities
- Provide tier 2/3 technical support to employees via phone, email, and in-person troubleshooting.
- Troubleshoot and resolve complex hardware and software issues on Windows and Linux environments.
- Manage and maintain IT inventory, including asset tracking and hardware procurement.
- Assist in the deployment of new workstations, peripherals, and software applications.
- Document all technical issues, resolutions, and tickets in the helpdesk system (ServiceNow/Jira).
- Collaborate with the network engineering team to ensure optimal system performance and security.
- Conduct regular IT training sessions for new employees to ensure software proficiency.
Qualifications
- High school diploma or equivalent (Associate’s degree in Information Technology, Computer Science, or related field preferred).
- Basic understanding of PC hardware, operating systems (Windows 10/11, Linux), and networking concepts.
- Strong problem-solving skills and the ability to diagnose technical issues quickly.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Willingness to work flexible hours, including some evenings or weekends if necessary.
- A valid driver’s license and willingness to travel to client sites within the Colorado Springs area.