Job Description
Are you a tech-savvy problem solver looking for a career that fits your schedule? Apex Systems is currently hiring a Night Shift IT Support Specialist to join our dynamic team in Dallas, TX.
We are looking for individuals who want to start this week and are ready to tackle complex technical challenges in a high-volume environment. Enjoy a premium night shift differential while working with cutting-edge technology.
Why Apply?
- Immediate Start: Onboarding process begins immediately for the right candidate.
- Night Shift Premium: Earn up to $28.00/hour with our competitive shift differential.
- Growth Opportunities: Clear career path into Senior Engineering and Management roles.
- Modern Tools: Work with the latest enterprise software and hardware.
Responsibilities
- Provide Level 1 and Level 2 technical support for hardware, software, and network issues.
- Troubleshoot and resolve end-user incidents via phone, email, and remote access tools.
- Manage and prioritize incoming help desk tickets in the ServiceNow system.
- Document all technical interactions, resolutions, and workarounds accurately.
- Collaborate with the engineering team to escalate and resolve complex infrastructure issues.
- Maintain a high level of customer satisfaction and professional demeanor during evening hours.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in IT support, help desk, or customer service.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a focus on root cause analysis.