Job Description
We are currently seeking a highly skilled Technical Support Specialist to join our elite IT team in the heart of Fort Worth. If you are looking for a night shift job with a competitive salary and the unique opportunity to start this week, we want to hear from you.
As a night shift specialist, you will play a critical role in maintaining system uptime and supporting our internal clients during off-hours. We offer a night shift differential and a comprehensive benefits package for full-time employees.
Why Apply?
- Immediate Start: Onboarding begins immediately for the right candidate.
- Night Shift Hours: 11:00 PM - 7:00 AM (Mon-Fri).
- Competitive Pay: $22 - $28/hr based on experience.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Manage and prioritize incoming IT tickets and support requests during the night shift.
- Monitor system performance and resolve critical alerts to ensure 99.9% uptime.
- Perform remote diagnostics and collaborate with day-shift teams to resolve complex issues.
- Install, configure, and maintain end-user devices (laptops, printers, mobile devices).
- Document all technical interactions and resolutions in the helpdesk system.
Qualifications
- 1-3 years of experience in IT support, Helpdesk, or Technical Support roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with networking concepts, TCP/IP, and VPN configurations.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and efficiently in a night shift environment.
- A+ Certification or equivalent IT technical training is a plus.