Job Description
Are you looking for a start this week opportunity in Indianapolis, IN? Join IndyTech Solutions as a Night Shift Technical Support Specialist and become a critical part of our 24/7 operations team. We are seeking dedicated professionals who thrive in a high-energy environment and are ready to hit the ground running immediately.
Why Join Us?
We offer a competitive compensation package, comprehensive benefits, and a culture that values work-life balance even during the night shift. If you are tech-savvy and have a passion for helping others, this is the perfect role for you.
The Role
As a Night Shift Technical Support Specialist, you will be the first point of contact for our clients, resolving technical issues and ensuring seamless service delivery during our peak operational hours.
Responsibilities
- Provide top-tier technical support to clients via phone and email during the night shift.
- Troubleshoot hardware and software issues, including printers, networks, and operating systems.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the day-shift team to ensure continuity of support and knowledge transfer.
- Escalate complex issues to senior engineers when necessary.
- Maintain a high level of customer satisfaction while managing call volumes efficiently.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in technical support or customer service is highly preferred.
- Must be available to work rotating night shifts (e.g., 9:00 PM - 6:00 AM).
- Strong problem-solving skills and ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Basic knowledge of Windows, macOS, and networking protocols.