Job Description
Are you a detail-oriented technical professional looking for a night shift opportunity in Fort Worth, TX?
Apex Network Systems is currently seeking a highly skilled NOC Technician to join our elite 24/7 Operations Center. In this critical role, you will serve as the first line of defense for our client's infrastructure, ensuring seamless uptime and rapid incident resolution during the overnight hours. We offer a competitive compensation package, flexible scheduling, and a culture that values precision and technical excellence.
Responsibilities
- Monitor network infrastructure, servers, and applications 24/7 to ensure maximum uptime and system health.
- Diagnose and troubleshoot complex technical incidents and resolve them within established Service Level Agreements (SLAs).
- Log and categorize all incidents accurately in the ticketing system for tracking and reporting.
- Communicate effectively with on-call engineers and off-shift teams during critical outages or escalations.
- Perform routine health checks and generate performance reports for the overnight shift.
- Collaborate with the L2 and L3 support teams to implement permanent fixes for recurring issues.
Qualifications
- Minimum of 1-2 years of experience in a Network Operations Center, Help Desk, or IT Support role.
- Strong knowledge of TCP/IP, DNS, DHCP, and common networking protocols.
- Experience with monitoring tools (e.g., SolarWinds, Nagios, Zabbix) is highly preferred.
- Ability to work rotating night shifts (10:00 PM - 6:00 AM or 12:00 AM - 8:00 AM).
- Excellent written and verbal communication skills.
- CCNA or equivalent technical certifications are a plus.