Job Description
Are you a night owl looking for a stable, high-growth opportunity? Apex Digital Solutions is currently seeking a dedicated Night Shift Technical Support Specialist to join our dynamic team in New York City. This is an immediate start role, perfect for candidates ready to hit the ground running this week.
We pride ourselves on providing top-tier customer service and technical excellence 24/7. As a Night Shift Specialist, you will be the first line of defense for our clients, ensuring seamless operations during off-hours. If you have a knack for troubleshooting and thrive in a fast-paced environment, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin working as early as this week.
- Competitive Pay: Earn between $65,000 and $80,000 annually.
- Modern Tech Stack: Work with industry-standard tools like Slack, Zendesk, and Jira.
- Flexible Benefits: Health, dental, and vision insurance included.
Don't miss this chance to advance your career in a premium NYC tech environment. Apply today!
Responsibilities
- Provide technical troubleshooting and customer support to clients via phone, email, and chat during the night shift.
- Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.
- Maintain accurate and detailed records of all technical issues and resolutions in the ticketing system.
- Collaborate with day-shift teams to escalate complex issues and ensure seamless knowledge transfer.
- Monitor system performance and alerts to proactively identify potential outages or security threats.
- Adhere to all company policies, security protocols, and service level agreements (SLAs).
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or Computer Science is a plus.
- 1-3 years of experience in technical support, help desk, or customer success.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Basic knowledge of Windows, macOS, and Linux operating systems.