Job Description
Apex Tech Solutions is currently hiring immediately for dedicated Customer Service Representatives in Oklahoma City. If you are looking for a dynamic opportunity to join a thriving industry, this is the role for you.
We pride ourselves on our customer-first approach and are looking for individuals who can deliver exceptional support in a fast-paced environment. We offer competitive benefits, training, and a clear path for career advancement.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat.
- Resolve complex customer issues with patience, empathy, and efficiency.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with cross-functional teams to improve service delivery.
- Identify upsell opportunities and promote company services effectively.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or equivalent required.
- Minimum of 1 year of experience in customer service or sales.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and a positive attitude.