Job Description
Join our dynamic team at PhillyTech Solutions and start your career this week! We're seeking motivated Customer Service Specialists to deliver exceptional client experiences in our fast-paced Philadelphia headquarters. This immediate hire position offers competitive compensation, comprehensive benefits, and a supportive work environment where your contributions are valued from day one. Perfect for professionals ready to hit the ground running in a role that combines technical aptitude with interpersonal excellence.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical product issues using CRM software and knowledge base resources
- Collaborate with sales team to identify upsell opportunities and cross-sell solutions
- Maintain detailed customer interaction records in Salesforce with 99% accuracy
- Participate in weekly training sessions to master new product features
- Contribute to process improvement initiatives to enhance service efficiency
Qualifications
- Minimum 2 years customer service experience in tech or SaaS environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask across multiple communication channels
- Strong problem-solving abilities with technical troubleshooting experience
- Philadelphia residency required (no remote work)
- Availability for flexible shifts including evenings and weekends