Job Description
Join our dynamic team and start your new career immediately! We're seeking motivated Customer Service Specialists for urgent openings in San Antonio, TX. This is your chance to launch a rewarding role with competitive pay and flexible scheduling. Interviews happening this week – apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical support teams to escalate complex issues
- Meet/exceed key performance metrics: First Call Resolution, CSAT, and AHT
- Process orders, returns, and account modifications efficiently
Qualifications
- 1+ years customer service experience in call center or BPO environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills and active listening abilities
- Type 40+ WPM with strong attention to detail
- Ability to work rotating shifts including evenings/weekends
- High school diploma or equivalent required
- Must pass background check and drug screening