Job Description
Join our dynamic team immediately! Fort Worth Solutions Group is seeking a motivated Customer Service Representative to start this week in our Fort Worth headquarters. This is a rare opportunity to launch your career with a forward-thinking company offering competitive compensation and rapid advancement paths. Enjoy a modern, collaborative environment with comprehensive training and benefits package including health insurance and 401(k) matching. Apply today and start earning as soon as tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction scores above 95%
- Participate in weekly performance improvement sessions
- Adhere to all data security and compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to start immediately (this week)
- Must pass background check and drug screening