Job Description
Immediate opening for a Full-Time IT Support Specialist in Tucson, AZ! Join our dynamic team at InnovateTech Solutions where technology meets innovation. We're seeking a passionate professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply now to secure your spot in this urgent role!
Responsibilities
- Provide on-site and remote technical support for hardware, software, and network systems
- Troubleshoot and resolve complex IT issues with minimal downtime
- Manage and maintain cybersecurity protocols across client infrastructure
- Install, configure, and optimize operating systems and applications
- Document all technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to implement IT solutions
- Monitor system performance and proactively address potential threats
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA Network+ and Security+ certifications required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic and problem-solving abilities with excellent communication skills
- Experience with ticketing systems (ServiceNow/Jira) and ITIL practices
- Ability to work independently while managing multiple priorities
- Valid Arizona driver's license for occasional on-site client visits